Refund policy

Returns & Refund Policy:

At A&I Origin, we want you to be satisfied with your purchase. This Returns & Refund Policy explains the conditions, timelines, and procedures that apply when requesting a return, replacement, or refund.

Returns are only acceptable within 30 days of receiving your order. To qualify for a return, products must be unused, in their original condition, and returned with all original parts, manuals, labels, accessories, and packaging. Original shipping charges, taxes, duties, and other non-refundable fees are not refundable unless otherwise agreed.

Certain products are not eligible for return unless they are faulty, damaged, defective. These may include opened beauty products, personal care products, personal hygiene or body care, customized or personalized products, perishable goods, swimwear, jewellery, certain consumable products, electronic products and other products that cannot be resold for hygiene, health, or safety reasons. These restrictions help maintain product quality and protect all customers.

If your order arrives damaged, defective, or significantly different from your purchase, contact us immediately after delivery for an authorization code. Returns without this code will not be refunded. We may request product photos or unboxing videos to assess your claim. Report issues via our Contact Us page or email [aandiorigin@gmail.com], including your order number, tracking, issue description, and any requested evidence, and we will guide you through the process. We reserve the right to decline unsupported, fraudulent, abusive, or inconsistent claims.

Once a claim has been reviewed and verified, we may, offer a replacement product, a refund to the original payment method, or a store credit. The resolution offered will depend on the circumstances of the claim and product availability.

For returns based on a change of mind or unwanted purchases, customers are responsible for the cost of returning the products to us and ensuring that returned products are packaged securely to prevent damage during transit. Returned products must be unused, unopened, and in their original packaging. Any shipping costs incurred due to insufficient postage, or unauthorized returns may be deducted from the refund amount. To start a return, please contact us via our Contact Us page or email [aandiorigin@gmail.com], including your order number, tracking, issue description, and any requested evidence, and we will guide you through the process. We reserve the right to refuse a refund if goods are returned damaged or are not fit for re-sale.

Approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on the payment provider, bank, or card issuer. While refunds are typically processed promptly after approval, the time required for the funds to appear in your account may vary.

We process orders quickly. Cancellations must be requested within 24 hours but are not guaranteed. Personalized orders are non-returnable and cannot be cancelled once processed for dispatch.

If an order is returned due to an incorrect address, refused delivery, failure to collect the parcel, or any other customer-caused delivery issue, any return shipping, handling, customs, storage, or carrier fees incurred may be deducted from the refund amount.